Grievance Procedures
Grievance Policy - English
The following guidance sets out the procedure by which an employee can formally a report concern about their treatment – a grievance – regarding any condition of their employment. The procedure sets out the procedure by which this grievance is heard by the management of the Frontier Risk Solutions Somalia Country Office.
Siyaasadda Cabashada
Hagahan waxa uu qeexayaa habraaca uu shaqaalaha ku gudbin karo si rasmi ah cabasho ku saabsan sida loola dhaqmay – cabasho shaqo – oo la xiriirta xaalad kasta oo shaqadiisa ah. Habraacani waxa uu qeexayaa sida maamulka Xafiiska Frontier Risk Solutions ee Soomaaliya uu u dhegeysanayo cabashadan.
1 Submit a Complaint
Complaints can be submitted via email, phone, or through our website contact form.
2 Acknowledgment
We will acknowledge receipt of your complaint within 72 hours.
3 Investigation
Our Compliance Director will conduct a thorough and impartial investigation.
4 Resolution
A detailed response, including actions taken, will be communicated within 10 days.
5 Follow-Up
We will monitor the resolution's effectiveness and maintain an open line for further feedback.
