Grievance Procedures
FRS is committed to maintaining ethical and professional standards in all our operations. To ensure transparency and accountability, we have implemented a robust grievance mechanism.
How to Report a Grievance
1 Submit a Complaint
Complaints can be submitted via email, phone, or through our website contact form.
2 Acknowledgment
We will acknowledge receipt of your complaint within 72 hours.
3 Investigation
Our Compliance Director will conduct a thorough and impartial investigation.
4 Resolution
A detailed response, including actions taken, will be communicated within 10 days.
5 Follow-Up
We will monitor the resolution's effectiveness and maintain an open line for further feedback.
